Responsible Gaming at RocketPlay NZ

At RocketPlay, we believe that gambling should always be a source of entertainment, never a source of stress or harm. We are committed to providing a safe and fair environment for every player who chooses to enjoy our casino. This page explains the responsible gambling tools available to you, how to recognise when gambling may be becoming a problem, and where to find help in New Zealand. Please read it carefully, and remember: if you ever feel that gambling is affecting your life or the lives of people around you, support is available right now.

Gambling Helpline NZ: 0800 654 655 (free, 24/7). You are never alone.

RocketPlay is strictly 18+. We do not permit gambling by anyone under the age of 18.

Our Commitment to Safer Gambling

RocketPlay is operated by Dama N.V. under a Curacao gaming licence. While New Zealand does not currently issue domestic online casino licences, we apply responsible gambling standards that reflect our duty of care to every player. That means giving you real, practical tools to stay in control, training our support team to spot signs of harmful play, and making it easy for you to set your own boundaries or step away entirely.

We do not want your money if gambling is hurting you. Responsible gambling is not a legal checkbox for us; it is a core part of how we operate.

Tools to Help You Stay in Control

RocketPlay provides a range of account-level tools that you can activate at any time. These tools put the power of control directly in your hands. You do not need to explain yourself or justify your choices. Simply visit the responsible gambling section of your account settings and choose the limits or restrictions that work for you.

Deposit Limits

A deposit limit lets you set a maximum amount you can deposit into your RocketPlay account over a chosen period, daily, weekly, or monthly. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your deposit limit takes effect immediately. Increasing a limit includes a cooling-off period to make sure the decision is considered, not impulsive. If you are unsure what limit is right for you, start conservatively. You can always review it later with a clear head.

Loss Limits

A loss limit caps the total amount you are permitted to lose within a set timeframe. Once your loss limit is reached, your ability to wager further is paused until the period expires. This tool is particularly useful if you find that chasing losses is a habit you want to break. Setting a loss limit in advance, before you start a session, means the decision is made when you are calm and thinking clearly rather than in the heat of the moment.

Wager Limits

Separate to loss limits, a wager limit controls the total amount you can stake across bets or spins within a given period. Even if you are winning, a wager limit ensures your overall gambling activity stays within a boundary you have chosen for yourself. This is a helpful tool for players who enjoy the experience of playing pokies or table games but want to ensure the pace of play does not escalate beyond their intentions.

Session Time Limits

It is easy to lose track of time when you are engaged in a game. A session time limit sets a cap on how long you can play in a single sitting. When your limit is reached, you will be logged out automatically. You can combine a session time limit with a reality check reminder for an extra layer of awareness.

Reality Checks

A reality check is a periodic on-screen notification that appears during your play to remind you how long you have been gambling and how much you have spent or won in that session. You can set these reminders at intervals that suit you, for example every 30 minutes or every hour. When the reminder appears, you can choose to continue playing or to stop. The simple act of pausing and reading that notification is often enough to prompt a healthier decision. We encourage all players to use reality checks as a default habit, not just when they feel they have a problem.

Cooling-Off Periods

If you want a short break from gambling without committing to a full self-exclusion, a cooling-off period may be the right choice. You can set a period during which your account will be restricted from gambling activity. Common cooling-off periods range from 24 hours to several weeks. During this time you will not be able to deposit or wager, and we will not send you any promotional material. When the period ends, your account returns to normal automatically.

Self-Exclusion

Self-exclusion is the most comprehensive tool we offer. It is designed for players who feel that gambling is genuinely out of control and who need a firm, longer-term boundary. When you self-exclude from RocketPlay, your account is closed for a minimum period of your choosing, typically ranging from six months to five years or permanently. During self-exclusion:

• You will not be able to log in or access your account.
• Any remaining balance will be returned to you.
• You will be removed from all marketing communications immediately.
• Your exclusion will not be reversed during the active period, regardless of requests to lift it early.

We strongly encourage players who are self-excluding to also register with Gambling Blocker or use a third-party website-blocking tool so that other online gambling sites are also restricted. Self-exclusion at one site alone is a good step; combining it with broader blocking tools makes it significantly more effective.

To request self-exclusion, contact our support team directly via live chat or email. We will process your request promptly and confirm it in writing.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. It can affect anyone, regardless of income, age, or background. The following signs may indicate that gambling has moved from entertainment to a harmful pattern:

• Spending more money or time gambling than you intended or can afford.
• Thinking about gambling frequently, including when you are at work, with family, or trying to sleep.
• Gambling to escape stress, anxiety, depression, or loneliness rather than for fun.
• Chasing losses, that is, continuing to gamble in an attempt to win back money you have already lost.
• Lying to friends, family, or colleagues about how much you gamble or how much you have spent.
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
• Feeling irritable, anxious, or restless when you try to reduce or stop gambling.
• Neglecting responsibilities at home, work, or school because of time spent gambling.
• Continuing to gamble despite knowing it is causing harm to yourself or people close to you.

If you recognise several of these signs in yourself or someone you care about, please reach out for support. Acknowledging the pattern is the most important first step.

Getting Help in New Zealand

New Zealand has a range of free, confidential support services available to anyone affected by gambling harm, whether you are a player yourself or a family member or friend of someone who is struggling.

Gambling Helpline NZ

The Gambling Helpline is New Zealand's primary support service for gambling harm. It is free, confidential, and available 24 hours a day, seven days a week.

• Phone: 0800 654 655
• Text: 8006
• Counsellors can assist with immediate support, refer you to local face-to-face services, and help you build a plan to manage or stop gambling.

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides face-to-face counselling, family support, and community education services across New Zealand. They work with individuals, families, and communities and can provide support in multiple languages. Their services are free of charge.

Māori and Pacific Support

Culturally responsive gambling support services are available specifically for Māori and Pacific communities in New Zealand. The Gambling Helpline can connect you with the most appropriate local service.

For Friends and Whānau

Gambling harm does not only affect the person gambling. If someone you love is struggling, you may be experiencing financial stress, relationship difficulties, or emotional distress of your own. The Gambling Helpline and Problem Gambling Foundation both offer support specifically for family members and friends. You do not need to be the person gambling to reach out.

Protecting Young People and Vulnerable Players

RocketPlay is strictly for adults aged 18 and over. We carry out age verification as part of our account registration and Know Your Customer processes. If we have reason to believe an account is being used by someone under 18, we will suspend the account immediately pending verification.

If you share a device or computer with younger family members, we strongly recommend using parental control software to prevent access to gambling sites. Tools such as Net Nanny, Qustodio, and Gamban can be set up at a device or router level to block gambling content across all browsers and apps.

We also encourage parents and caregivers to have open, honest conversations with young people about gambling, what it involves, why it carries risk, and why the minimum age exists. Normalising those conversations at home is one of the most effective forms of protection.

How to Activate Your Responsible Gambling Tools

1. Log in to your RocketPlay account.
2. Navigate to your account settings or profile menu.
3. Select the Responsible Gambling section.
4. Choose the tool you would like to activate: deposit limit, loss limit, session limit, reality check, cooling-off period, or self-exclusion.
5. Set your preferred parameters and confirm your selection.
6. If you need assistance at any step, contact our support team via live chat, available around the clock.

If you ever feel that your situation is urgent and you need your account restricted immediately, contact support directly via live chat. Do not wait for an email response. Our team will act on self-exclusion and cooling-off requests as a priority.

A Final Word

Gambling can be an enjoyable pastime when it is kept in its proper place: as entertainment, within a budget you can genuinely afford to lose, and never as a way to solve financial problems or cope with difficult emotions. We want every experience at RocketPlay to be a positive one. The tools, resources, and support services on this page exist because we take that responsibility seriously.

If anything on this page resonates with you, please act on it today. Reach out to the Gambling Helpline on 0800 654 655, use the tools in your account, or simply take a break. There is no shame in any of those choices. There is only care.

RocketPlay. 18+ only. Gambling should be fun. If it stops being fun, stop. Help is available: Gambling Helpline NZ 0800 654 655 (free, 24/7).